Return Policy
Return & Cancellation Policy - Cabinets ONLY
Please check your order for accuracy and completeness as soon as your cabinets are received. In the event that you have mistakenly ordered a product or changed your mind, Kitchens And Flooring Direct provides a 10-Day Money Back Guarantee and will accept the return of your product. After your returned product has been received and inspected, credit for the product, less a 28% restocking fee, will be issued.
All Return & Replacement orders must be authorized by Customer Service
- Product that has been installed is not eligible for return.
- Modified product (by Kitchens And Flooring Direct or Installer) is not eligible for return.
- Custom modified cabinets, specialty cabinets, power assisted products and custom accessories are not eligible for return.
- Custom Collection cabinet colors are not eligible for return.
- All returned products must be in original packaging.
Customer Responsibilities:
The customer is responsible for opening and inspecting the product as soon as possible, but do not hold up the delivery driver. NOTE on the delivery ticket if you see any damages to the boxes. The customer is responsible for contacting Kitchen And Flooring Direct Customer Service to request a Return or Replacement order. The customer will contract with a transport carrier, arrange for pickup up, and pay the cost of return shipping. After the cabinets have been received and inspected by Kitchens And Flooring Direct or it's authorized affiliates, credit for the product, less a 28% restocking fee, will be issued. Credit will not be issued for return shipping costs.
Return Order Procedures:
Please contact Kitchens And Flooring Direct Customer Service with any questions regarding after-sale orders. No returns of flooring.